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Suggested answer

Box with Red x added to the bottom of emails that doesn't show in preview

Posted on by 15

pastedimage1676472014699v2.png

  • Suggested answer
    Eiken Profile Picture
    Eiken on at
    RE: Box with Red x added to the bottom of emails that doesn't show in preview

    Hi,

    You can automatically download image in outlook.

    Pleaser refer to the following steps in outlook.

    pastedimage1677231919979v3.pngpastedimage1677232011869v5.pngpastedimage1677232043761v6.png

  • kateriley Profile Picture
    kateriley 15 on at
    RE: Box with Red x added to the bottom of emails that doesn't show in preview

    yeah the box only shows up in Outlook. Not in Gmail. I understand that outlook automatically doesn't download any images and instead puts up this box and the 'click to download any images' prompt. However we have no images in our email so there should be nothing for outlook to block/prompt to download.

  • Suggested answer
    Eiken Profile Picture
    Eiken on at
    RE: Box with Red x added to the bottom of emails that doesn't show in preview

    Hi,

    I find something similar with it.

    It is from outlook not the marketing email message.

    And this is indeed an unshown image.

    pastedimage1677114970890v1.png

    Will this affect your email?

    Maybe you can try to change a email(not outlook) to receive the message for testing this problem.

  • kateriley Profile Picture
    kateriley 15 on at
    RE: Box with Red x added to the bottom of emails that doesn't show in preview

    I don't know what the text is either nothing shows up when I hover over it. when I right click and save as image I get the following image

    pastedimage1676982466237v1.png

    when I click the 'click here to download pictures' button the little box disappears but shouldn't be there in the first place as I have no images in my emails. 

  • Eiken Profile Picture
    Eiken on at
    RE: Box with Red x added to the bottom of emails that doesn't show in preview

    Hi,

    I noticed that there are two letters next to the red x. What are they?

    pastedimage1676860961666v2.png

    It shows the error message here, please check it.

    pastedimage1676861514919v3.png

    Can you provide some screenshots about your email message?

  • kateriley Profile Picture
    kateriley 15 on at
    RE: Box with Red x added to the bottom of emails that doesn't show in preview

    No I have no images in my email. In the email in Marketing it shows nothing there. I want nothing there.

  • Eiken Profile Picture
    Eiken on at
    RE: Box with Red x added to the bottom of emails that doesn't show in preview

    Hi,

    Should the box with the red X have been a image?

    If yes, please refer to the following link. It has something to do with registry.

    Pictures cannot be shown but shown as red X - Outlook | Microsoft Learn

    By the way, you can try to open the web of outlook and check the email.

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