Dynamics Community Forum Thread Details

Map Data Visualization on RA Calls Dashboard - Disabled for EU environments.

The map data visualization on the Dynamics 365 Remote Assist Calls Dashboard is now disabled for customers in European Union (EU) environments as part of Microsoft's EU data boundaries initiative.

This dashboard requires data to flow out of your organization’s compliance and geography boundaries. The feature is non-regional and uses mapping capabilities that operate outside your tenant’s geographic region, including processing and storage of data in the United States. Your privacy is important to us. To learn more, read our Privacy Statement.

Users will see the error message:

"Map and filled map visuals aren't enabled for your org. Contact your tenant admin to fix this. See details."

Enabling the Use Azure Maps visual setting for an EU tenant will not enable the map data visualization. This error message will be updated in a future release to be more clear. There is no workaround at the current time.

Dynamics 365 Remote Assist calling, and call logging are not affected by this issue.

The document Dynamics 365 Remote Assist Calls Dashboard has been updated to clarify that map data visualization in the Calls Dashboard is not available for EU environments.

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides