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I've come across this really strange scenario that I'm hoping that someone else has come across (best scenario) or perhaps that someone with a lot of CRM experience can perhaps point me in the direction of where to look for a possible solution. I cant seem to find anything online thats close to this issue.
We have 4 environments : DEV, DEV-IST, UAT and PreProd. We progress CRM deployments in the following order: DEV -> DEV-IST -> UAT -> PreProd. We havent gone live with our development and hence I've not included Production.
We progress CRM Deployments using the following steps.
1. Go to DEV.
2. Export any unmanaged solutions to managed solutions. We then copy those managed solutions into the 'PkgFolder' of the package deployer.
3. We then take a backup of the DEV-IST CRM (Organisation A) database and restore it to the DEV database server as (Organisation A). We then run the package deployer on Organisation A so that it now has all the changes that we'd made in development. Before we do anything further, we login to Organisation A and go to the following screen: Home -> Settings -> Customisations -> Customize the System. I can see under the Entities node all the custom entities.
4. I now backup Organisation A (which now includes my Dev updates) and copy the backup file to the DEV-IST database server.
5. I first go to Deployment Manager on DEV-IST and disable the organisation and then delete it.
6. Now I go to the SQL Database for DEV-IST and restore the backup from step 4 above and overwrite the Organisation A database.
7. I go back into Deployment Manager on DEV-IST and use the import organisation to reimport the organisation A and thus now have a organisation A now updated with my dev updates. The above process ensures that we deploy updates with very little downtime.
8. However, my issue is that after step 7 when I login to the organisation and go to Home -> Settings -> Customisations -> Customize the System... I cant see any of the custom entities!
Any ideas what might be causing this. Strangely I've noticed that I cant see custom entities in DEV-IST and PreProd but can see them in the DEV and UAT environments.
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I finally got to the bottom of this issue and thought I'd update it here for anyone else who comes along with the same issue. 'Someone' put a registry edit on the CRM server to get CRM to return only the top 250 records on any query. As custom entities are above this number, they werent being shown. I've since reverted this change and I'm able to see the custom entities now.
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