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Dynamics 365 general forum

Is using Dynamics 365 from a phone or tablet HIPAA Compliant?

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Posted on by 803

If you go to the following link: https://www.microsoft.com/en-us/TrustCenter/Compliance/HIPAA and at the bottom of the page expand the tab "How can I learn more about complying with HIPAA and the HITECH Act" you can click on the link titled "Dynamics 365 and Office 365," http://go.microsoft.com/fwlink/?LinkID=257510

As you can see, that link downloads a document from March of 2016 that says in order to be HIPAA secure one must turn off "Microsoft Dynamics CRM Online for supported devices." I don't believe there is a global setting that does this. 1) As far as I know, this is done security role by security role - can anyone confirm this. 

Also, here is a screenshot from the above mentioned article: 

d365.PNG

As you can see, again it says that Microsoft Dynamics CRM for phones and tablets doesn't meet all recommended security requirements. 

2) Can anyone provide Microsoft documentation that would suggest using Dynamics on a smart phone or tablet is HIPAA compliant; or something more up to date than March of 2016 that still says Dynamics from a phone or tablet isn't HIPAA compliant?

3) Lastly, in terms of HIPAA, would there be any difference using the Dynamics app versus the browser when working from a phone or tablet? 

Any answers or insight into the questions presented will be appreciated. 

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  • Suggested answer
    Adrian Begovich Profile Picture
    1,032 Moderator on at

    Hi Ben T,

    I recommend reading this article on Mobile Data Security and HIPAA Compliance, and forming your own opinion on the subject.

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