web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Extremely delay in the...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Extremely delay in the completion of sending emails to the total number of contacts by using customer journeys.

(0) ShareShare
ReportReport
Posted on by Christina Kont 30

Hello, 

It seems that by using Outbound Marketing in Microsoft dynamics 365 marketing a marketing email needs about 1+ hour to be received by the total number of users/contacts (let's say 50k+ contacts). Which cause this delay? Is there any way to send marketing emails to the total number of contacts massively in the exact time we want (i.e 10am in the morning) ?

Should we make other changes in the account/ time zone in the set up of marketing emails / segments/ journeys etc?

Please advice on how to handle the above. 

Thank you in advance

Christina

I have the same question (0)
  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv Microsoft Employee on at

    Hi partner,

    There doesn't seem to be an exact time as to when customers receive marketing emails.

    The following link is an answer from a Microsoft engineer.

    community.dynamics.com/.../how-long-for-contacts-receive-marketing-email

    The time zone is used to control the start time of the journey. You can set the start time of the customer journey to 10 am, but it does not guarantee that each contact will receive the email at the same time.

    This link explains why Outlook is delayed in receiving mail：www.systoolsgroup.com/.../

    Please let me know if this answer helped you. ^_^

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 101 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 83

#3
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 69 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans