Accessibility in AI | Mike Hartley | Dynamics 365 CRM Community Call Guest Speaker

In his session at the January 2026 #Dynamics365Community #CRM call, Microsoft MVP and MCT Mike Hartley focuses on a discipline that’s often overlooked until it becomes a problem: accessibility and real-world testing. He shares why he intentionally stress-tests solutions early, how accessibility standards expose hidden design flaws, and why building for everyone ultimately makes solutions stronger for anyone. Rather than treating accessibility as a compliance checkbox or a last-minute review, this conversation reframes it as a powerful design lens—one that improves usability, durability, and overall solution quality. From breaking solutions on purpose to leveraging platform tools and guidelines, Mike walks through how teams can catch issues early and build with confidence. _______________________________ What you’ll learn in this Episode Why accessibility testing uncovers issues traditional testing misses How intentionally “breaking” solutions improves long-term quality The role accessibility standards play in better design decisions Common accessibility gaps teams overlook during implementation How Power Platform tools support accessibility-first thinking Why designing for inclusion leads to more resilient solutions __________________________________ Chapters 00:07 – Welcome & Framing the Challenge: Why testing early matters 00:42 – Breaking Solutions on Purpose: What stress-testing reveals 02:05 – Accessibility as Design Feedback, Not Compliance 04:10 – Common Accessibility Gaps in Real Implementations 06:25 – Tools & Standards: Using accessibility checkers and guidelines 09:10 – Power Platform Considerations: Building inclusive solutions 12:05 – Copilot & Accessibility: Opportunities and cautions 15:20 – Practical Takeaways: What teams can apply immediately 19:40 – Closing & Speaker Thanks