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How is AI reshaping the way organizations approach sales? In this session from September's #Dynamics365CommunityCall, Microsoft’s Ayushman Jain shares insights from his 10+ years at Microsoft and 5 years in #Dynamics365, working across customer insig
Microsoft's Deepa Bansal shares the evolution from human-led support to Autonomous Service Agents, showcasing how copilots are transforming the contact center experience. A live demo brings it all to life, showing how case management, intent detectio
If you're navigating a career in the #Dynamics365 or #PowerPlatform space, this #CRM #CommunityCall session by Vlad Sarov offers real talk about leadership, team dynamics, and professional growth. Whether you lead a CE team, want to become a team lea
In this engaging session from the April #Dynamics365Community Call: #CRM Edition, Microsoft MVP Benedikt Bergmann unlocks the secrets of Application Lifecycle Management (ALM) in #Dynamics365. Explore the stages of ALM, from planning to maintenance,
Discover the power of #ManagedEnvironments with Microsoft MVP Simon Owen! In this session from the recent #Dynamics365Community call, Simon helps you learn how to segregate tasks, manage solutions based on risk levels, and ensure effective governance
In this session from the March 2025 #Dynamics365Community CRM Call, Microsoft MVP Mark Christie breaks down the various field service scheduling options available in Dynamics 365, including Field Service, Universal Resource Scheduling (URS), and Reso
In this excerpt from the March #Dynamics365Community CRM Call, Microsoft MVP Joe Griffin shares insights and tips on how to become a Dynamics CRM Developer. With characteristic wit and wisdom, Joe helps anyone looking to make the next step in the #Dy
In this excerpt from the #CRM #Dynamics365 Community Call, #FastTrack #SolutionArchitect Paul Maré dives into the Fast Track program, detailing its purpose, benefits, and engagement models--and learn all about the proactive guidance it offers for lar