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Microsoft Dynamics 365
Integrate CRM and ERP with Dual Write | Johan Persson | Dynamics 365 CRM Community...
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Microsoft Dynamics 365
Contact Center: Customer Intent Agent | Dian Taylor | Dynamics 365 CRM Community C...
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Microsoft Dynamics 365
Igniting AI in Sales | Ayushman Jain | Dynamics 365 CRM Community Call Guest Speaker
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Microsoft Dynamics 365
Out of the Box Autonomous CE Agents | Deepa Bansal | Dynamics 365 CRM Community Call
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Integrate CRM and ERP with Dual Write | Johan Persson | Dynamics 365 CRM Community...

Guest presenter Johan Persson explains Microsoft's One Dynamics One Platform initiative, which aims to unify CRM and ERP under a single suite, allowing both to be installed as applications on the Power Platform, while maintaining separate databases a

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Contact Center: Customer Intent Agent | Dian Taylor | Dynamics 365 CRM Community C...

Microsoft MVP Dian Taylor reviews #Dynamics365 Contact Center's new autonomous agents, including the Customer Intent Agent, Case Management Agent, and more. In this session from our recent #CRMCommunityCall, she shows how they transform service opera

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Igniting AI in Sales | Ayushman Jain | Dynamics 365 CRM Community Call Guest Speaker

How is AI reshaping the way organizations approach sales? In this session from September's #Dynamics365CommunityCall, Microsoft’s Ayushman Jain shares insights from his 10+ years at Microsoft and 5 years in #Dynamics365, working across customer insig

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Out of the Box Autonomous CE Agents | Deepa Bansal | Dynamics 365 CRM Community Call

Microsoft's Deepa Bansal shares the evolution from human-led support to Autonomous Service Agents, showcasing how copilots are transforming the contact center experience. A live demo brings it all to life, showing how case management, intent detectio

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Building a Dynamics 365 CE Practice from scratch | Vlad Sarov | Dynamics 365 CRM C...

If you're navigating a career in the #Dynamics365 or #PowerPlatform space, this #CRM #CommunityCall session by Vlad Sarov offers real talk about leadership, team dynamics, and professional growth. Whether you lead a CE team, want to become a team lea

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Application Lifecycle Management | Benedikt Bergmann | Dynamics 365 Community Call...

In this engaging session from the April #Dynamics365Community Call: #CRM Edition, Microsoft MVP Benedikt Bergmann unlocks the secrets of Application Lifecycle Management (ALM) in #Dynamics365. Explore the stages of ALM, from planning to maintenance,

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Managed Environments & Environment Groups | Simon Owen | Dynamics 365 Community Ca...

Discover the power of #ManagedEnvironments with Microsoft MVP Simon Owen! In this session from the recent #Dynamics365Community call, Simon helps you learn how to segregate tasks, manage solutions based on risk levels, and ensure effective governance

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Choosing the Right Field Service Scheduling Option | Mark Christie | Dynamics 365 ...

In this session from the March 2025 #Dynamics365Community CRM Call, Microsoft MVP Mark Christie breaks down the various field service scheduling options available in Dynamics 365, including Field Service, Universal Resource Scheduling (URS), and Reso

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