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Dynamics 365 Community / Gallery / Dynamics 365 CRM Community Call Guest Presenters / Contact Center: Customer In...

Contact Center: Customer Intent Agent | Dian Taylor | Dynamics 365 CRM Community Call Guest Speaker

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Microsoft MVP Dian Taylor reviews #Dynamics365 Contact Center's new autonomous agents, including the Customer Intent Agent, Case Management Agent, and more. In this session from our recent #CRMCommunityCall, she shows how they transform service operations in the 2025 Release Wave 1 and explains how AI-driven agents enhance efficiency, improve case resolution, and elevate customer experiences across #CRM, #Sales, and #FieldService.

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