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Introducing our New Video Series: Community Spotlight
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Dynamics 365 Community / Gallery / Dynamics 365 CRM Community Call Guest Presenters / Björn Zahnow and Pauline Ko...

Björn Zahnow and Pauline Kolde | Guest Speakers | Dynamics 365 ERP Community Call

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In this session from the February 2026 #,CRM #Dynamics365Community Call, Björn Zahnow and Pauline Kolde explore how #Copilot and #AI agents can extend #Dynamics365 Customer Insights beyond out‑of‑the‑box marketing. Through real-world scenarios and demos, they show how teams can use agents to personalize journeys, connect sales and marketing, and make #CustomerInsights more actionable without adding complexity.

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