What's new with the Quality Evaluation Agent | Dynamics 365 Shorts

Check out the latest video in our "What’s New With" series, as we take a look at the Quality Evaluation Agent in Dynamics 365. This superb AI‑powered capability is the perfect solution to help your supervisors consistently assess and improve customer engagement across conversations and cases. By utilizing criteria, scoring, and evaluation plans, your agents can automatically review and deliver clear, actionable insights at scale. If you’re looking to streamline the review process and help your team continuously improve interaction quality, click the link below to visit Microsoft Learn and find out more! https://aka.ms/d365shorts/qualityevalagent And don’t forget to head over to the Dynamics 365 community for more expert advice and the chance to connect with thousands of other users just like you. Click the link below to sign up and start exploring. https://aka.ms/d365shorts/joinus