Dynamics 365 Field Service Updates | Dan Gittler | Dynamics 365 CRM Call Guest Speaker

In this session from the January 2026 #Dynamics365Community Call, Dan Gittler, leader of the #Dynamics365 Field Service product, walks through what’s coming next for the platform and how Microsoft is thinking about the future of #FieldService. Dan outlines the core priorities guiding the roadmap, explains how customer feedback shapes product decisions, and shares where innovation is focused—from foundational investments in security and performance to agentic capabilities and intelligent scheduling. This conversation provides valuable context for partners, customers, and practitioners who want to understand not just what is shipping, but why these areas matter. Whether you’re planning upcoming implementations, evaluating new capabilities, or simply staying current with the platform’s direction, this session offers a clear look at how Dynamics 365 Field Service is evolving. ______________________________ What you’ll learn in this session How Microsoft prioritizes investment in Dynamics 365 Field Service The four core pillars shaping the product roadmap Why security, performance, and reliability remain foundational How agentic experiences and scheduling innovation fit into the future What customers and partners should pay attention to in upcoming releases ______________________________ Chapters 00:07 – Introduction: Meet the Field Service product leader 00:15 – What This Session Covers: Looking ahead at what’s coming 01:48 – Core Priorities: How the Field Service roadmap is structured 02:00 – Foundation First: Security, performance, and reliability 02:04 – Product Evolution: Enhancing core Field Service capabilities 02:30 – Agentic Experiences: Where intelligent automation fits 03:10 – Scheduling Operations: Improving efficiency at scale 05:40 – Customer Feedback: How real usage influences roadmap decisions 08:20 – Innovation Outlook: What to watch in upcoming releases 10:30 – Closing Thoughts & Community Thanks