Key Dynamics 365 Enhancements | Customer Service
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Your business needs are changing. Learn about recent Dynamics 365 enhancements to Customer Service. Committed to supporting resiliency, Microsoft continues to invest in cloud functionality that address customer service-specific use cases and support innovation. The product integrations, process automation, and data insights made possible by Dynamics 365 for Customer Experience can help transform your organization.
0:00 Introduction
0:46 Innovation roadmap
1:25 Omni-channel experience
5:20 Artificial Intelligence (AI) capabilities
10:06 Dataverse benefits
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