Creating a COE in Biz Apps | Cindy Haast | December 2025 Dynamics 365 CRM Community Call

Microsoft MVP Cindy Haast shares how to create a #CenterofExcellence in #BizApps in this excerpt from the December 2024 #Dynamics365 #CRM Community Call. Cindy emphasizes the alignment of the CoE’s vision with the business strategy to ensure organizational support and resources and outlines a four-phase approach to building a CoE: + Laying the foundations + enabling and training + scaling and expanding + optimizing. Cindy discusses the role of the #CoE in empowering citizen developers through training and continuous learning, and highlights the balance between governance and fostering innovation. She also stresses the importance of setting clear objectives and #KPIs, and considers the benefits of partnerships to fill skill gaps, using various analogies to illustrate her points. Catch the rest of the call here: https://youtu.be/Gc-nDoaTfTU #Dynamics365Community