November 2025 CRM Community Call | Dynamics 365 Community

In the November 2025 edition of the #CRM Community Call: Microsoft MVP Johan Persson dives into what #CE experts need to know before jumping into Dual Write: the process, the pitfalls, and the key differences that can impact your CE setup. Microsoft Senior Product Manager Madhuri Somara brings all the latest on the newest agent in #Dynamics365 Customer Service: the Case Management Agent.