Case Management Agent in Contact Center | Madhuri Somara | CRM Community Call Guest Speaker

Closing cases shouldn’t be a waiting game. With the latest Dynamics 365 Contact Center update, Case Management Agent (CMA) takes the last mile off your plate, automating follow-ups and case closure with SLA-aware precision and sentiment-savvy logic. Microsoft Product Manager Madhuri Somara recently shared a demo on our hashtag#CRM hashtag#CommunityCall. Watch it today and see how you'll get fewer manual steps, consistent (and policy-compliant) closure, and controlled team autonomy with the newest hashtag hashtag#Dynamics365 agent.