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UPDATE: We have collaborated with the Word team and we are now aware of this known issue with Word opening certain documents from Dynamics GP Templates and it is actively being investigated.Continue to use the workaround suggestions below.
Sorry to interrupt your expected stream of upgrade goodies, but we wanted to inform everyone about an ongoing issue with Office builds released on September 8th, and was likely installed on the 9th.
When Word Templates are opened either to screen, to file, or in an email, users will report the error below when they attempt to open it:
For example, if you were on the Current Channel, the previous update would be 13127.20296. So you would use 16.0.13127.20296 as the version to roll back to. All previous build numbers can be found in the table above.
To go more in depth, the issue is with opening the file, not generating. The files will still show in the file location chosen, or in the email you wanted to send. If you attempted the 'to screen' option, then the file can be found in your local %TEMP% directory. This is why if you are sending emails to customers/vendors, we recommend sending them as PDF's rather than DOCX. If your customer/vendor has updated Office, they will be unable to open your attachment.
This is an ongoing issue, and this post will be updated with any new developments on the problem. Also, stay tuned to the Support and Services blog for the regularly scheduled release of Upgrade information.
As always, feel free to ask questions or provide any possible workarounds in the comments below.
Support Engineer / Microsoft Dynamics GP
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