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The 2020 U.S. Year-end Update has released and has the template fix for GP 2016 included.This is the latest update for both GP 2016 and 18.3 that should be used going forward as we upgrade to make sure we have all the fixes that are needed for year-end.
The 18.3 update has been released and can be found here:https://community.dynamics.com/gp/b/dynamicsgp/posts/microsoft-dynamics-fall-2020-release-has-shipped
At that link you can find links to the download, along with other links to the Upgrade Blog and New Feature documentation.
This update fixes the Template issue completely, meaning you can go back to emailing as DOCX, and can print to screen without issues. A fix is coming to GP 2016 with the year-end update.
For anyone unable to upgrade, you can find the best workarounds for the issue here: 9/22 Update
I will update with any other information that may come along.
It has been a long week, but we have a fix on its way!
Dynamics GP 18.3 will contain a full fix for this issue, and brings a few other features related to Word templates. There are also a ton of other fixes and new features, all of which are listed here: https://community.dynamics.com/gp/b/dynamicsgp/posts/microsoft-dynamics-gp-2020-new-feature-blog-series-schedule-410418203
Currently 18.3 is set to release next Monday (Oct. 5th). You can prepare for this upgrade with our blog series here:https://community.dynamics.com/gp/b/dynamicsgp/posts/microsoft-dynamics-gp-fall-2020-upgrade-blog-series-schedule
For any users or environments unable to upgrade, then the workarounds in the 9/22 Update are the best bet for now. We no longer recommend rolling back as this doesn't allow you to stay current with Office. We have a fix coming for GP 2016 (determining the best route of delivery), but at this time it doesn't look like there is a good way to get updates to versions of GP that no longer receive updates (GP 2015 and older). For older versions, the workarounds will be the only option until you upgrade GP.
At this time we have confirmed that this issue is due to a security update on the Office side that flipped the order of some parts of the XML that make up Word documents. As this is a security update, the Office team is not going to roll back this change. This means that we will need to update how GP creates templates to resolve this issue. We will work on doing this as quickly as possible, but other workarounds will need to be used in the meantime.
If you are emailing, we still recommend that you swap over to sending PDFs for emailing rather than DOCX. This will avoid issues completely with your emails. If you wish to go this route you can update the SY04905 to set all DOCX emails to PDF, this will not update other document types (such as HTML). Note: This functionality works with O365 and Exchange.
UPDATE SY04905 SET EmailDocumentFormat = '3' WHERE EmailDocumentFormat = '1'
If your company is setup to not allow PDF's then you will want to update the Company E-mail Setup window (Tools -> Setup -> Company -> E-mail Settings). This setting is stored in the SY04900 table if you would rather go that route. If you want documents locally, you can use the following steps/tool to fix templates as you generate them on your Workstation:
NOTE: Print to Screen will NOT work. All printing will need to be done to file per step 5 below.
This process will need to be completed each time you process Word Templates, so batches are highly recommended.
We will be updating this article again with news on an update fix for GP.
Previous Updates and Original Post:
Sorry to interrupt your expected stream of upgrade goodies, but we wanted to inform everyone about an ongoing issue with Office builds released on September 8th, and was likely installed on the 9th.
When Word Templates are opened either to screen, to file, or in an email, users will report the error below when they attempt to open it:
For example, if you were on the Current Channel, the previous update would be 13127.20296. So you would use 16.0.13127.20296 as the version to roll back to. All previous build numbers can be found in the table above.
To go more in depth, the issue is with opening the file, not generating. The files will still show in the file location chosen, or in the email you wanted to send. If you attempted the 'to screen' option, then the file can be found in your local %TEMP% directory. This is why if you are sending emails to customers/vendors, we recommend sending them as PDF's rather than DOCX. If your customer/vendor has updated Office, they will be unable to open your attachment.
This is an ongoing issue, and this post will be updated with any new developments on the problem. Also, stay tuned to the Support and Services blog for the regularly scheduled release of Upgrade information.
As always, feel free to ask questions or provide any possible workarounds in the comments below.
Support Engineer / Microsoft Dynamics GP
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