Deleting a document # (applied from credits) in AR, is that possible?
Once a document is posted, it can't be deleted, it can only be voided. That is part of the audit trail control in GP.
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Frank E. Hamelly, MCP-GP, MCP-AX, MCITP, MCT, MVP
Sergio, in the attached post, you share
Are you asking for the steps to Void the documents noted in this case?
If you are trying to append to a case, it is better practice to 'open the case' and click on reply rather than creating a new question.
Bill CampbellDirector, OperationsM.I.S. Management Information Solutions Ltd.Skype: billc.edmontonCell: +1 780 994 2455Off : +1 780 481 5564
Once you have posted - as noted by Frank - you need to use the Sales >> Transactions >> Posted Transactions
From here enter the Customer, select the Document Type - Credit (if that is the case), then select the Document Number, use the magnifying glass, and then be sure to watch the dates - this is the place where most errors are made - do not cross into closed periods if possible.
Before doing anything with impacts you are unsure of, it is a safe idea to have a 'quick' backup of the database - just in case.
Hope this helps.