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Please see the following screen shot: Can I have the Apply function working if I issue a debit note and want to apply against sitting credits for a customer instead of using “Apply Sales Documents” function as shown in second screen shot. This “Apply” is greyed at this moment for all debit notes.
Apply the credits to the Debit memo.
In Dynamics GP both payables and receivables transactions have the following rule:
You can only apply credit documents to debit documents. Not the other way around. Because of this, the apply button will be disabled on any debit documents.
Debit documents: Invoice, Debit Memo, Finance Charge, Service / Repair
Credit documents: Credit Memo, Return, Payment
Debit documents: Invoice, Finance Charge, Misc Charge
Credit documents: Return, Credit Memo, Payment
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