We created sales order with a wrong item code, then generated the prepayment invoice for 50%. Now we want to rectify the item code, but NAV 2013 is not allowing to change as prepayment invoice has been generated against it. Prepayment invoice is of Jan 2018, and we are invoicing the sales order in June 2018 and we dont want to generate a new sales order for this now. How to rectify this? Solutions would be a great relief.
There are Two ways to do this.
First one you have Complete the order and then Create sales credit memo for that.
Then create New sales order with correct data.
And the Other one is you directly can cancel it from the same order by post Prepayment credit memo.
If you also posted cash receipt journal then first of all you have to un-apply and reverse the payment transaction then follow this.
Have a look on attached screenshot
Thanks for the reply Paras.
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