My client is using a default Dimension on the Salesperson record. There is a Salesperson assigned to the customer record.
On a sales order, the salesperson and it’s default dimension default. My customer is then manually adding other dimension values to the sales order. (Example using CRONUS– adding Sales Campaign.)
If they change the Salesperson on the Order, the Sales Campaign dimension manually added it cleared. Why does this occur and how do we prevent it?
This can be replicated in CRONUS NAV 2017 and NAV 2018
I think you need to check what happens in the OnValidate of the SalesPerson code. Try with debugging.
If you change the salesperson on the sales order system will validate the salesperson and again create new dimension related to it.
This is done with a purpose, and you will find many places in the system where the filled fields are cleared when you select some new reference card. In this case, the specific Salesperson might have (or have not) a different settings of default dimensions and other settings which could affect the information on the Sales Order, thus it validates the values. In the standard you will not modify it, you need to make customizations for that.
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