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Suggested Answer
Laurent BUISSON asked a question on 25 Jan 2012 6:13 AM

Hi,

We were installing Zetadocs express on :

NAV 2009 R2 RTC FR

O365 (E3) FR

Client installed well
Sharepoint configured well solution + activation
Import fobs
Import language
Put  licence (from beta)
Import xml

Log into well

 

But when we are wanting to drag and drop file we have this error :

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Laurent BUISSON responded on 25 Jan 2012 6:26 AM

Another error is when we are opening nav document we have this error :

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David Cole responded on 26 Jan 2012 9:41 AM

Hello Laurent,

Please check the following on your SharePoint online site:

- Has the 'Zetadocs' document library actually been created? Can you navigate to the library on your site?

- Has the 'Zetadocs' content type been added correctly? (go to: Site Actions | Site Settings | Site Content Types)

I'll be happy to assist further is necessary.

Kind regards,

David Cole

Equisys Technical Support

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Aurélie DEMAREZ responded on 27 Jan 2012 1:15 AM

Hello I am a colleague of Laurent, here's the answers:

Please check the following on your SharePoint online site:

- Has the 'Zetadocs' document library actually been created? Can you navigate to the library on your site? YES

- Has the 'Zetadocs' content type been added correctly? (go to: Site Actions | Site Settings | Site Content Types)  YES

Best regards

Aurélie

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David Cole responded on 27 Jan 2012 9:33 AM

Hello Aurelie,

Please can you send me log information so that I can assist you further.

- In the 'General Settings Form' (see section 3.3 of Install Guide) change the log level to 'DEBUG'.
- Please reproduce the error and then obtain the Zetadocs Express log files: http://www.equisys.com/technotes/ztn4130.htm

Please send these logs to support@equisys.com (in the 'Subject' field please put: ZDX issue FAO David).

Thank you.

Kind regards,

David Cole

Equisys Technical Support

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Suggested Answer
David Cole responded on 3 May 2012 2:16 PM

This issue occurred because the Zetadocs Content Type had not been made available to the 'Zetadocs' document library as expected. 

To verify that the 'Zetadocs' Content type has been assigned to the 'Zetadocs' document library...

- From the 'Zetadocs' document library page, click 'Library | Library Settings' and ensure that Zetadocs is listed under Content Types.

If not, then select option to 'Add from existing site content types' and follow steps to add the Zetadocs Content type.

Note: Normally, the 'Zetadocs' document library should be created automatically for you (and the Zetadocs content type assigned to it) when activating the 'Zetadocs Document Library' feature (Section 2.2 of the Zetadocs Express for Microsoft Dynamics NAV - Installation Guide). 

 

Kind regards,

David Cole

Equisys Technical Support

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Ewoud responded on 29 Nov 2013 1:09 AM

I am having the same problem. I checked the content type and it seems to be the problem. However when adding from an existing content type the Zetadocs type is not on the list.

I followed instructions in the installation guide perfectly.

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MrWho_ responded on 11 Mar 2015 11:31 AM

We have the same issue. When opening a Customer card f.example it starts With "Failed to search for documents". Uploading Works fine only the first time. We need to Close the NAV Client and reopen it to upload another document. Delete is not possible at all.

I've checked contenttype, even made a New subsite adde zetadocs there. Same issue.

Running NAV 2015 and Office 365

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Suggested Answer
David Cole responded on 3 May 2012 2:16 PM

This issue occurred because the Zetadocs Content Type had not been made available to the 'Zetadocs' document library as expected. 

To verify that the 'Zetadocs' Content type has been assigned to the 'Zetadocs' document library...

- From the 'Zetadocs' document library page, click 'Library | Library Settings' and ensure that Zetadocs is listed under Content Types.

If not, then select option to 'Add from existing site content types' and follow steps to add the Zetadocs Content type.

Note: Normally, the 'Zetadocs' document library should be created automatically for you (and the Zetadocs content type assigned to it) when activating the 'Zetadocs Document Library' feature (Section 2.2 of the Zetadocs Express for Microsoft Dynamics NAV - Installation Guide). 

 

Kind regards,

David Cole

Equisys Technical Support

Reply