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I have 2 different, new clients having the same problem. Both running 2013. Intermittently, when doing post and print on a sales order, the screen just hangs when it is trying to do the print part. It shows the window that displays "Running Report" and the Rows Received -- which just shows 0. That's it. It just hangs. The only way out is to completely break out of NAV. Then, they go back in and have to print the invoice.
Everything will work fine for a while but then it will happen again at some point. Not on the same customer -- just intermittently. In both cases, the user is the only one at the client that does this process so I can't tell if it's just them. And, of course, since it's intermittent, turning on the debugger doesn't help.
Any ideas would be appreciated.
Thanks -- Diane
Did you try these steps?
I know these are in journals but just give a try
I have seen a similar problem to this on a site using NAV 2013 build 33781.
The problem was also occurring intermittently using the post and print function, but was not limited to just sales orders only. On occasion, users would get the same 'Running Report:' and 'Rows received: 0' window appear at which point the user would need to crash out of NAV using task manager before reopening and reprinting the document.
If your clients are by any chance using the same build version (33781) or possibly an even earlier build, then we found this was resolved by performing a build update to build 36076. As a result they no longer experience this issue.
Thanks for that info! They are both on 33781 so, we will look into updating their build
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