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I'm wanting to connect with a utility company that makes use of the complete customer billing module in NAV. We use other software for billing our residents and want to change this, would be great if I can get further information.
Can you please elaborate your requirement? What exactly is required from our end?
Where are you from and what support is required?
We are a utility company and we use Dynamics Nav, however, we use a different system for our residential customers. We are looking into using Nav for this but I wanted to find out from another utility company whether NAV works well for this purpose.
Hopefully I provided more clarification :-)
Now it is more clear.
What are the typical challenges that you are facing with your current NAV system? NAV is more of robust solution and can easily customized to meet your requirements related to Utility Billing.
We are currently using a system called Inhance for our customer billing.
Here is the customer billing needs for our utility company:
One portal for customer to view multiple accounts (Residential, Industrial, multiple properties)
PDF statements & invoices
Ability to pay through debit/credit
One master customer table – supports transition to CRM
Scalable for growth both in volume of customers but geographic location
Compatible with Insight (Neptune Water Meter Software)
Improved reporting functionality (currently have crystal reports, cumbersome and not great)
Invoice presentation in Inhance currently very difficult to change without custom programming
Current customizations in Inhance making upgrades difficult and unreliable.
Requirement for an action queue – schedule for service start date, shut-off dates, move dates, etc.
Most solutions are municipal based and has too much system for our needs.
There are certainly companies using special verticals for utility services (e.g., www.b-s.si/.../all-for-utility-microsoft-dynamics-nav). I recommend to search for a partner who is implementing such vertical and refer to his customers and his experience.
What you had mentioned can certainly be implemented in NAV.
Thanks Alexander, I will look into it!
You can also check at Microsoft Pinpoint, as Microsoft has recently gave a 2nd birth to that resource: https://pinpoint.microsoft.com
Hello. We have couple clients using utility billing solution in NAV, it is also available on cloud version
www.skybill.eu/.../free-utility-trial-offer , if it interests you in any way, we can also arrange meetings with our clients for references. And we have also customer portal for utility meter reading input, and bill payment.
SkyBill utility billing solution has been upgraded, now also available as Microsoft Dynamics 365 BC extension, with client web on boarding, tenant change, client portal, and other features. More about it read on website https://skybill.eu/utility-billing-software
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