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Is there any way to export the emails stored in NAV to use an external Sales tool to email your contacts? We do not currently use CRM, only the "base" that is included with Dynamics NAV (version 2016).
Have you looked at using the "Segments" and "Campaigns" already part of the Marketing tool in standard NAV? That being said, use RapidStart to extract the email addresses already associated with your customers. Table 18.
We had looked at Segments & Campaigns, but were really wanting the tracking mechanisms that are available in outside Sales tools. The RapidStart was great suggestion and I was able to pull that data. I actually used Table 5050 for Contacts, so that any non-customers would be included also, that we have added to our system.
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