Microsoft Dynamics RMS Support Blog

Microsoft Dynamics RMS Support Blog
  • Mainstream support for Microsoft Dynamics POS 2009

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    I just wanted to give a quick reminder that mainstream support for Microsoft Dynamics POS 2009 ends July 8, 2014, per the Microsoft Support Lifecycle Policy. Details on the migration path and next generation POS solution for Microsoft Dynamics POS 2009...
  • Convergence in Atlanta March 4-7

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    Hello everyone, Just a quick post to let everyone know that Gregg and I will be at Convergence in Atlanta on March 4-7. www.microsoft.com/dynamics/convergence/atlanta14/ If you are attending Convergence please stop by the RMS help desk in the...
  • Windows XP End-of-Life and PCI Compliance with Microsoft Dynamics RMS 2.0 and Microsoft Dynamics POS 2009

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    We want to make sure that you know about the end of support for Windows XP on April 8, 2014. For most people, the only immediate impact is that Microsoft will no longer release updates for the operating system. However, for retailers (especially in the...
  • Microsoft Dynamics RMS 2.0 Cumulative Update 5 Released

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    Microsoft Dynamics RMS 2.0 Cumulative Update 5 (CU5) has been released on CustomerSource and PartnerSource. This update is available to all customers who subscribe to a Microsoft Dynamics Maintenance Plan. PartnerSource https://mbs.microsoft.com/partnersource...
  • Microsoft Dynamics POS 2009 Service Pack 2 Released

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    Microsoft Dynamics POS 2009 Service Pack 2 (SP2) has been released on CustomerSource and PartnerSource. This update is available to all customers who subscribe to a Microsoft Dynamics Maintenance Plan. CustomerSource https://mbs.microsoft.com/customersource...
  • How to set up and use Global Vouchers in Microsoft Dynamics RMS 2.0

    • 3 Comments
    I am writing this blog to announce a new "How To" document that has been published on CustomerSource and PartnerSource that provides detailed set up and usage instructions for the new Global Voucher functionality that was included in Microsoft...
  • How to fix HTML Status Bars that do not populate after you upgrade to Internet Explorer 10.0

    • 3 Comments
    Have you found that your HTML Status Bar in Microsoft Dynamics RMS Store Operations POS displays a white screen and does not populate with your custom data? This issue is caused by Internet Explorer 10.0 and it's inability to interpret the code...
  • Hotfix rollup 2821635 (#37) for Microsoft Dynamics RMS 2.0

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    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2821635! You can download Hotfix 2821635 (#37) via the following Knowledge Base Link: https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2821635 ...
  • Greetings from Convergence!!

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    Hello everyone, Just a quick note that Convergence is going great. We have had a large number of customers and partners stop by with some really good questions. If you are at Convergence, and haven't had a chance to stop by yet, we are in...
  • How to set up the VeriFone Mx860 for Microsoft Dynamics RMS Store Operations

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    Hello everyone, Did you know that Microsoft has tested a new payment processing device? Please click the following link to download the "How to set up the VeriFone Mx860 for Microsoft Dynamics RMS" document: https://mbs.microsoft.com/downloads...
  • Convergence in New Orleans March 18-21

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    Hello everyone, Just a quick post to let everyone know that Gregg and I will be at Convergence in New Orleans on March 18-21. http://www.microsoft.com/dynamics/convergence/ If you are attending Convergence please stop by and say hello. Have...
  • Hotfix rollup 2805279 (#36) for Microsoft Dynamics RMS 2.0

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    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2805279! You can download Hotfix 2805279 (#36) via the following Knowledge Base Link: https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2805279 ...
  • Come Visit Us at the Retail Realm Conference in Las Vegas and Convergence in New Orleans

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    Hello everyone, Just a quick post to let everyone know that Gregg and I will have a booth at the Retail Realm Partner Conference in Las Vegas this weekend; and we will also be at Convergence in New Orleans in March. http://www.microsoft.com/dynamics...
  • Hotfix rollup 2791653 (#35) for Microsoft Dynamics RMS 2.0

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    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2791653! You can download Hotfix 2761529 (#35) via the following Knowledge Base Link: https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2791653 ...
  • How to Verify that Microsoft Dynamics RMS and Microsoft Dynamics POS 2009 are Validated Payment Applications

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    In case you need to verify that Microsoft Dynamics Retail Management System (RMS) and Microsoft Dynamics POS 2009 are Validated Payment Applications you can use the following steps: 1. Click the following link to find the List of Validated Payment...
  • Inconsistencies between the Item Movement History report and the Item Quantity List report

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    Have you wondered why some numbers in your Item Movement History report do not seem to jive with the numbers in the Item Quantity reports? The reason for this is that the reports were designed for different purposes; and we do not recommend using the...
  • Hotfix rollup 2784931 (#34) for Microsoft Dynamics RMS 2.0

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    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2784931! This hotfix rollup corrects 5 issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System...
  • What to do when you need a Microsoft Dynamics Retail Management System or POS 2009 product key; or when you have problems activating the product key

    • 2 Comments
    The RMS and POS Technical Support team does not have direct access to product keys. If you have a need to access new or existing product keys please try the following options: 1. CustomerSource If you purchased your product after April 2011, and...
  • Hotfix rollup 2761529 (#33) for Microsoft Dynamics RMS 2.0

    • 3 Comments
    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2761529! This hotfix rollup corrects 12 issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System...
  • Are you having unexpected issues or problems with your Electronic Draft Capture (EDC) transactions?

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    Hello everyone, Before you call into Microsoft Dynamics Retail Technical Support, I would encourage you to contact your Acquiring Bank and TSYS to make sure that your Electronic Draft Capture (EDC) configuration is correct. This is typically the first...
  • Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Multiple Currencies in Headquarters Purchase Orders

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    In releases before Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2), foreign supplier currencies were not displayed correctly in the Headquarters PO Planner worksheet, Purchase Order Details form, or printed purchase orders. Instead, the currency symbol...
  • Hotfix rollup 2735491 (#32) for Microsoft Dynamics RMS 2.0

    • 1 Comments
    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2735491! This hotfix rollup corrects eight issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management...
  • Updated RMS 2.0 FP2 System Requirements and Prerequisites

    • 1 Comments
    Microsoft regularly updates the System Requirements for each service pack or feature pack release. I have listed below the "changes" to the previously released system requirements that have been added or removed for Microsoft Dynamics RMS...
  • Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Reports

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    With the release of Microsoft Dynamics RMS 2.0 Feature Pack 2 new report filters are available in both Store Operations and Headquarters; and a new report is available in Headquarters. Store Operations In Store Operations you are now able to filter...
  • Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Automatic Item Lookup Codes

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    Wit h the release of Microsoft Dynamics RMS 2.0 Feature Pack 2, y ou can now automatically generate item lookup codes in Store Operations or Headquarters. Store Operations Use the new Item tab in the Configuration dialog box in Store Operations...