Dynamics 365 CommunityForums Commerce forum Customer Account not a...

Suggested answer

Customer Account not able to create in Store commerce POS

(1) Share

Report

Report

Posted on by TLG_IT

10

while creating customer account in pos below error shown

Categories:

Customers and loyalty

Store operations and POS App

All responses Img

All responses (5)

Answers Img

Answers (0)

TLG_IT 10 on at

Like (0)

Report

Customer Account not able to create in Store commerce POS

Community member, S Gopi Krishna , Hana Xue, MY-01051626-0 thanks for your time and replies. actually once update CSU there is some feature toggle need to disabled, so issue rised with MS still they're checking internally. once it resolved share the updates.
Community member 7 on at

Like (0)

Report

Customer Account not able to create in Store commerce POS

Hello

I had a customer, they wanted to create the customer account manually, but when I created the customer in the POS, it gave me an error. To solve it I had to add an automatic number sequence in the customer group.
This way I got that from D365FO the customer accounts will be created manually but in the POS they will be created automatically.

I hope I helped you

Best regards
S Gopi Krishna 213 on at

Like (0)

Report

Customer Account not able to create in Store commerce POS

I would suggest you to take look on the event logs for the store commerce and retail server applications if you are facing this issue in a Tier-1 environment. This way you would know the exact error details for this issue.
Suggested answer

TLG_IT 10 on at

Like (0)

Report

Customer Account not able to create in Store commerce POS

@hana xue

User has full access of pos permission like store manager still the same persist
Hana Xue Microsoft Employee on at

Like (0)

Report

Customer Account not able to create in Store commerce POS

Hi,
You can check to see if you have permissions to create customer accounts, as discussed in an old previous thread that permissions can be changed on the POS to prevent customer account creation. So, you can simply browse the relevant old threads and check your permissions. Is it possible to block for the store employees to create a customer account in POS? (dynamics.com)
Best Regards,
Hana

Helpful resources

Quick Links

Leaderboard

Andre Arnaud de Cal... 283,373 Super User

Martin Dráb 223,212 Super User

nmaenpaa 101,140

Featured topics

Product updates

Dynamics 365 release plans