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Hello community! We wanted to share a quick update that in the April release we will have new solutions automatically installed as part of your Customer Service Hub deployment to allow admins to configure new insights and analytic capabilities. No end-user capabilities are enabled automatically.
The new solutions are:
Once installed, you will be able to:
Here is a link to the product features for more information: docs.microsoft.com/.../configure-customer-service-analytics-insights-csh
As always we're looking forward to your feedback, please don't hesitate to post on the community or add to our ideas forum!
service Customer Service Insights & Analytics is very good.
I've got an issue whereby I can access the Customer Service Insights Dashboard, but can't install and connect the from the Insights "getting started" link. This is just looping back to the MSA sign in page repeatedly. I also not that Customer Service Insights Solution hasn't installed. Any assistance in resolving this?
Hi Chris - thanks for reaching out, are you still hitting the issue? If so any additional information you can provide would be helpful, for example are you seeing this from the "Service Management" section in Customer Service Hub or at https://csi.ai.dynamics.com? You can also try using an InPrivate browser if you're trying to connect with an account different than your typical work account. Please feel free to send me a private message with more details so we can help resolve the issue!
I already have Customer Insights License. But still when I go to service management under customer service hub,
I can't see Settings (Preview) for Analytics and Insights.
Hi Rishab - could you please verify the solutions I listed above are installed in the organization you're looking at? This page can help: https://port.crm.dynamics.com/G/Instances/InstancePicker.aspx?Redirect=False
Also note only admin roles will see the site map entry before the reports are shared with other user roles (details here).
Thanks a lot for your quick reply. Yes, I am using admin account for all of this.
But under Solutions, I cannot find the 2 solutions that you have listed above. Below is the screenshot of my solutions page:
And even though I registered for Customer Service Insights at https://csi.ai.dynamics.com/home and have enabled CSI license for my admin account, I cannot see D365 Customer Service Insights Application under my application:
Please suggest me how should I proceed next!
I really love the service and i'm to be a part of Microsoft from last 5 years
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