Recently, many customers started using Unified Client Interface and asked me about few basic questions like, they are not able to add new product, or add new Email. These inquiries were asked mostly for OOB entities.

I have gone through several blogs & communities and the solutions were suggested as, using Ribbon Workbench to add these buttons. But, if we can do this by simple configuration, why to do all these customizations?

In this blog, I am explaining the solution in a right way.

Problem Statement

In Unified Client Interface, e.g. Sales Hub App, Products cannot be created because, New button is not shown on product form/products view.


  1. Go to Settings > Customizations > Customize the system.
  2. Navigate to Product entity customization page.
  3. Check Enable for mobile & Uncheck Read-only in mobile.