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I have the following scenario:
- a call center sales order was created yesterday
- today the customer agrees to change the sales for no fault of his/her own and a new position is added to the sales order
We can talk about the different business cases, but I am interested in one, in particular. In the described case the customer does not accept a change of price of the sales order lines that were already in the sales order (let's say, better prices). But as soon as I add a new sales order line and save the sales order, the retail pricing engine is triggered and the prices of the existing sales order lines (if different) are updated. Is there a way to prevent that in a particular sales order (so no parameter of the released product) or for particular sales order lines?
Thank you very much in advance for your input on this.
Bellow are the possible options, but if a new line is added, it will always trigger the retail pricing engine.
You could probably use the shipping date (Accounts receivable parameters/Prices/Date type) for price calculations but please be aware that this is not supported in Retail for now.
You also have a parameter under Commerce parameters/Prices and discounts/Miscellaneous/Use today's date.
Please check if any of this information might help you.
thank you very much for your reply. Unfortunately, none of the options help in this scenario: there is no possibility to prompt, update or deny price changes when adding a new position in the sales order and the parameter "Use today's date to calculate prices" is meant to be used in order to keep the B2B way of calculating the price alive. But there is no B2B in my scenario.
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