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I added a rejected retail event in Commerce email notification profile in retail and commerce > headquarters setup as showing in screenshot 1.
then in Email message content, I added an email template. In which i added a placeholder %customername% which is not showing to the customer/prospect. here is the screenshot of email which customer received. Placeholder is displaying as it is not replacing with customer name. Can you help me guys ? thanks.
it seems this one thread is a duplicate of another one:
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