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We are using Adyen for online and MOTO payment processing. Is it possible to specify a defaulted credit card within D365 for a customer account? I cannot find a way to specify a card to default on a customer's account in the event we were to rely on the customer's default payment terms which requires the manual registration of the credit card for payment processing.
Is the recommended path to enable order completion to prompt the payment workflow at order entry? If we enable order completion, we would still like to be able to default in a defaulted credit card from the customer's account.
can you please open a Support ticket with MS Support so that we can further investigate this issue.
MS Support Team
I opened a ticket and it was confirmed that this is not supported.
If you use a call center channel with order completion option on the call center channel you are assigned to, it works when a credit card assigned to a customer.
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