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A bug was introduced in Field Service v220.127.116.11 that affects the automatic generation of Agreemetn Work Orders and Invoices. I have copied and pasted the information below as it was provided by Microsoft in the Office365 Message Center.
We would like to raise your awareness to a potentially disruptive bug that our telemetry indicates has impacted your environment.
Scope of Issue:
When Dynamics 365 Field Service v18.104.22.168 installed, a bug was introduced that may have impacted your agreements. Depending on the geography of your environment, the solution containing this issue was installed within the last month.
This issue potentially impacts generation of:
How does this affect me?
You may have Work Orders, Invoices, Agreement Booking Dates, and/or Agreement Invoice Dates which have not been generated.
How to resolve the issue?
To resolve this issue, you can either follow the below steps on your own or contact support and we will walk through the following steps with you. If you create a support request, please highlight that this is related to "Field Service - Infinite Loop Error on Agreements."
Based on the results of this query, highlight each Agreement Booking Date for which you want to generate a Work Order which is for today or in the past then push the "Generate WO" button in the command bar. Note: Do this step before moving on if you wish to generate the missing WOs. Once you begin the next step, you will be unable to generate these records as the Agreements processes will delete the unprocessed Agreement Booking Dates that may have been missed and they will only be regenerated for future dates.______________________________________________________________________________________________________________
Based on the results of this query, highlight each Agreement for which you need to reinitiate the failed processes which control Agreement Booking Date creation and subsequent Work Order creation.
Note: While background processes are running, you may not be able to change the state again, immediately. Wait a moment and try to save to active, again.______________________________________________________________________
Note: While background processes are running, you may not be able to change the state again, immediately. Wait a moment and try to save to active, again. Re-triggering these processes will retroactively generate Invoices which may have been missed.
If you require further assistance, please reach out to Microsoft Support and use the keywords "Field Service – Infinite Loop Error on Agreements" for their assistance in navigating this process.
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