What's changing

The next platform update will be generally available in May 2018. For customers who purchase subscriptions to Dynamics 365 for Finance and Operations after April 1, 2018, Platform updates will be continual updates managed by Microsoft rather than optional updates. This change is to improve service reliability and availability, as well as ensuring customers have the latest improvements and fixes. Platform updates are backward compatible and do not require any change in your customizations.

  • If you purchase subscriptions to Dynamics 365 for Finance and Operation after April 1, 2018, you’ll automatically begin receiving continuous updates.

  • If you are an existing customer and have Platform Update 11 or earlier installed, you’ll be asked to move to Platform Update 12 by April 1 2018. By July 1, 2018 all customers will receive continual Platform updates managed by Microsoft. 


Platform update 13 is currently available, but only to customers who are part of the Continuous Auto-update Advantage program (CAAP).  If you are interested in participating in the CAAP program, see the CAAP nomination site. If you are not part of the CAAP program, you will not be able to install Platform Update 13 until April, when these updates will be packaged with the next platform release. If you are interested in a fix for Platform update 12 prior to the April platform release, please log a support request. We’ll triage the requests to see whether we can make a fix available on Platform update 12.


Additional information

  • Starting with the April 2018 release, Platform updates for both on-premises and online deployments will be available together.

  • Continual updates will be applied first to the sandbox environment and then applied on production. Detailed process FAQ is available here.

We have taken several steps in the last few months as we continue this journey to create a robust yet flexible cloud ERP. We believe these changes will result in gains for you in the long term to take advantage of the cloud innovation and capabilities. The timeline below captures recent and upcoming changes. 


Nov 2017

Network security group lock down to control access to a set of known clients.

Dec 2017

Sandbox for Dev and Test on MS subscription restricted to non admin access.

Feb 2018

Reduction in package deployment downtime.

Feb 2018

Necessary sand box service operations available through Microsoft Dynamics Lifecycle Services (LCS) such that Azure SQL Server administrative access to all sandboxes will not be required.

April 2018

All sandbox service operations available through LCS such that RDP access to sandbox will not be required.

April 2018

Microsoft managed Platform updates for new customers.

July 2018

Microsoft managed Platform updates for existing customers.


NOTICE: Please note the dates and features specified above are subject to change without notice.