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As expected, Microsoft has continued with its core theme of enhancing artificial intelligence (AI) features. This article focuses on the new features coming specifically to the Dynamics 365 Customer Engagement platform, covering Marketing, Sales and Customer Service.
The new release wave enhances the artificial intelligence capabilities of Customer Engagement. This will help organisations to accelerate their transformation of customer service, sales and marketing functions:
In terms of Marketing, the new release continues to improve the ease-of-use and simplification of this, still relatively young product (released April 2018). Microsoft have also invested in intelligent scenarios. Here are the key points to note:
For Microsoft’s enterprise-grade customer engagement software, the new updates invest heavily in the stability and satisfaction of the platform, delivering more value to users. These improvements are centred around the following themes:
The smallest list of enhancements to the Customer Engagement platform for October’s release comes to Customer Service. However that is not to say the improvements are not substantial. Microsoft are focussing on the below three key areas:
To read the October 2019 release notes in more detail, you can access the full release notes online.
The post Dynamics 365 for Customer Engagement – Oct 2019 release notes appeared first on Incremental Group.
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