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We migrated over 500 marketing emails from a client's sandbox environment to their production environment using the xrm toolkit migration tool. While trying to go-live with customer journeys in Production, we receive the "Internal Error, the email is still synching..." message for marketing emails. The only way we have been able to proceed, is to reopen the marketing email, resave it and then go-live with the email again.
We had a similar experience with segments; the segment member number was "remembering" the number from sandbox in the view for active segments; but when we opened the segment the number was "0" and the only way it would reset is if we resaved the segment and then went live with it.
Is this related to the migration of emails that were live upon export? Should the emails/segments etc. have been stopped before we exported them and imported them into production? Is there a faster way to resave 500+ marketing emails?
Please advise at your earliest convenience.
It is recommended to stop live records before migration, because those entities are synced with marketing-insights service.
did you follow the guidelines described in the documentation eg
If yes, and you are still experiencing problems, the best approach would be to create a support ticket directly from your environment
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