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I have created custom channel in customer journey. In my XML tile I have as usual "sent", "delivered" and "keyword". When I put if/then tile after my custom channel I set it to check if the message is "sent". When I emit interaction on msdyncrm_customerjourneycustomchanelactivity and send response type "sent", everything is good and journey is preceding. Unfortunately, it waits one hour if condition is not satisfied to enter "No" path.
Even thought I am aware of Microsoft statement on if/else, I was wondering if there is way to force it to enter "No" path, without waiting one hour. Could we force it in code? I would really appreciate some information on this topic. My test journey is bellow.
Sorry but the minimum wait time of If/ Then tile is 1 hour.
You could consider to create a new segment to filter out the contacts who have/ haven't been sent and set it as the audience of a new swim lane in Customer Journey.
However, it still needs a wait time to prevent delays in sending.
The minimum wait time for Wait for tile is 1 hour, so the Wait until tile should be a better choice.
Thank you Nya for information.
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