Source Community: Power BI

Customer-centricity is a business imperative and improving the overall customer experience a top priority, but delivering connected experiences can be challenging given the systems and data are often siloed in ways that mirror organizational structures. The ability to effectively personalize at scale requires a complete, unified view of customers across marketing, sales, and service. Realize the full potential of your customer data with a self-service solution that intelligently transforms fragmented data into a complete view of customers. Learn how to unlock insights to power your business processes and deliver personalized experiences that help you retain and grow your customers.

Other resources: https://medius.studios.ms/video/asset/PPT/MBAS19-BRK2030

Session Code: BRK2030
Session Type: 60-minute Breakout
Presenter: Satish Thomas,Shruti Shukla
Level: Intermediate (200)
Product: Dynamics 365 Customer Insights
Product Category: Dynamics 365