Source Community: Power BI

The Omni-channel Engagement Hub for Dynamics 365 is a robust cloud-based service that extends the power of Microsoft Dynamics 365 for Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS. Additionally, by providing a modern, customizable, high-productivity app, it allows agents to engage with customers across various channels. Join this session to learn why we?re investing in this solution, explore its GA capabilities (including contextual customer identification, real-time notification, integrated communication, and agent productivity tools), and see the roadmap of what?s to come.

Other resources: https://medius.studios.ms/video/asset/PPT/MBAS19-BRK2022

Session Code: BRK2022
Session Type: 60-minute Breakout
Presenter: P Alpana Bajaj
Level: Intermediate (200)
Product: Dynamics 365 for Customer Service
Product Category: Dynamics 365