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With the launch of the redesigned community and the new functionality that comes with it, we want to make sure that everyone knows how to use the new functionality. In this case, we are focusing on the "Ask the Community" tool which allows members to literally ask the Microsoft Dynamics Community at large, or zero in on other members in your role or using your product to help find a solution.
Ask the Community is an easy to use and extremely effective means to quickly find solutions to your questions by leveraging the power of the Microsoft Dynamics Community. Watch the short video and learn how to best use "Ask the Community" and visit Part 2.
View Microsoft Dynamics Community Videos @ YouTube.
Microsoft Dynamics Community Team
Used to get a response within 48 hours. Now, questions go unaswered for weeks. Useless.
I am sorry your questions were not answered with in the timeframe you desired. The majority of questions are answered by the community and normally the community can answer most questions that come through. If you are on the following Enhancement plans (Business Ready Advantage Plan, Business Ready Advantage Plus Plan or Microsoft Dynamics Assurance) you can go to CustomerSource and assign individuals to be a managed user in the forums. These users will have a guaranteed response by Microsoft Support if the community has not answered their question after 48 hours.
Here are the repo steps in CustomerSource> Log-in to CustomerSource> My Accounts> Product & Service Summary> Managed Newsgroup Registration> Check the individual in which you want to be managed>Save.
What about the Business Ready Enhancement Plan? Do we need to pay extra to change this?
@AccountingDepartment currently the BREP plan does not carry the managed customer benefit that the other plans do, there is an additional cost to upgrade to another plan.