Microsoft Dynamics CRM 2016 is wasting no time in showing its strength in delivering intelligent customer engagement. We are pleased to announce that TMC, a global, integrated media company and publisher of CUSTOMER magazine, has named Microsoft Dynamics CRM 2016 a CUSTOMER Product of the Year Award winner.As we continue to innovate with the customer in mind, we appreciate the recognition of the investments and steady progress we are making in this area. This is what our new leader of Dynamics CRM, Jujhar Singh, had to say about the award. “Over the past few years, we have been focused on transforming our CRM offerings to leverage the full power of Microsoft – harnessing the strength of the intelligent cloud to help companies deliver amazing customer experiences across the breadth of sales, service, marketing and social engagements.“We are honored by this Product of the Year award, which confirms both our momentum and the benefit to customers of a solution that delivers both increased productivity and the intelligence to drive more personalized, proactive and predictive service experiences.”The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.On behalf of TMC and CUSTOMER magazine, Rich Tehrani, CEO, TMC had this to say about the award. “Microsoft Dynamics CRM 2016 has proven deserving of this elite status and I look forward to the continued innovation from Microsoft in customer service in 2016 and beyond."And Microsoft looks forward to delivering. For more information on Microsoft Dynamics CRM 2016 features and capabilities, read Jujhar Singh’s post here. -------------------------------- Get Insights on Building a Customer Service Offering for the Next Decade As products and services become more commoditized, companies rely more and more on customer service and customer experience as key competitive differentiator. Download the new whitepaper from analyst Esteban Kolsky to learn where organizations should focus.