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In this post, we are going to look at the challenge of how to display streaming data sets directly onto a Dynamics 365 Customer Engagement form. While there already exists a way to embed Power BI dashboards and reports within Dynamics 365 Customer...
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In the previous post, we looked at how we could incorporate Google Nest devices into the Connected Field Service (CFS) solution. This post will look at extending some of these scenarios particularly around the video stream available from the Nest ...
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In the previous post, we looked at the fundamental architecture and data flow patterns of the Connected Field Service (CFS) solution. One of the challenges that is obvious to this is that it is designed for devices that natively support Microsoft ...
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If you haven't yet had the chance to look into Microsoft Dynamics 365 for Field Service, I definitely recommend that you do! While customer service is key to just about every organisation on the planet, Field Service enables this function to b...
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This post is going to look at leveraging some of the Microsoft Cognitive services to take the simple concept of email and turn it into a world class differentiator based on language and sentiment analysis, think of this as email machine learning!F...
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Microsoft recently announced some changes to the way in which security is going to be handled in Dynamics 365 Customer Engagement. You can read about it here.This has quite a profound impact not least of which is the Portal component in Dynamics 3...
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It is now time for us to update our Kylie Bot to look at the Azure Search index, instead of directly at the Dynamics 365 Customer Engagement database. First thing’s first, there is a trove of useful content here from Microsoft. In particular, we a...
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Now that we have an Azure Search index created, we will need to populate it with some content to make it meaningful. The first thing to decide is how to populate the index. For me, ease is always top of mind and in this sense, the Azure suite will...
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