Dynamics 365 Parature knowledge base Deprecated

In this article , we will see Dynamics 365 Parature knowledge base yet another Important changes (deprecations) coming in Dynamics 365 Customer Engagement Version 9.0 .

• Microsoft Parature is a cloud-based customer engagement solution that enterprises can deploy to provide self-service capabilities to their customers.
• Microsoft acquired Parature in January 2014, and has since pared the Parature Cloud solution with its Microsoft Dynamics CRM system to give enterprises additional ways for enhancing their customers’ experiences and brand support while also providing more flexibility for customers to connect with enterprises.
• Usage of Parature knowledgebase as the knowledge management solution is deprecated.

What is Replacing Microsoft Dynamics 365 Parature knowledge base?

• This feature is replaced by Knowledge Management features in Dynamics 365 Customer Service.
• The Knowledge Solution setting in the Knowledge Base Management Settings dialog box, which provides a connection to Parature will be removed in a future major release.

References

• https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/v8/dynamics-365-app-outlook-user-s-guide-v8/
• https://technet.microsoft.com/library/dn946901.aspx
• https://docs.microsoft.com/en-us/dynamics365/get-started/whats-new/customer-engagement/new-in-version-9

Also Read More Here:

• http://www.dynamixacademy.com/microsoft-dynamics-365-online-admin-api/
• How to Debug Asynchronous Workflow in Dynamics 365
• Impersonation In Microsoft Dynamics 365/CRM Plugins
• Microsoft Dynamics CRM/365 Interview Question and Answers

Also find us on:

• YouTube : https://www.youtube.com/dynamixacademy?Sub_confirmation=1
• Facebook : https://www.facebook.com/groups/1978288099132880
• Twitter: https://twitter.com/AcademyDynamix
• WhatsApp: https://chat.whatsapp.com/Blw14zGHhOECKlI8y2h4Xt

The post Dynamics 365 Parature knowledge base Deprecated appeared first on Dynamix Academy.