What is coming to Dynamics365 Contact Center in 2026 Release Wave 1

Microsoft has officially dropped the 2026 Release Wave 1 plans for Dynamics 365 and the Power Platform and I had to jump right in! I’ve spent the last few weeks going through everything to really understand what’s coming in this release. As always, I’ll be creating a series of blogs and videos breaking it all down, highlighting the features you actually need to care about. In in my previous article I discussed all new things in Dynamics 365 Customer Service, and in this one, I’m focusing on what’s coming to Dynamics 365 Contact Center. Read More..