Dynamics 365 V9 deprecated features Service Scheduling
Abhishek Dhoriya
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ReportIn this article , we will learn about Microsoft Dynamics 365 v9 Deprecated Features Service Scheduling. Below are the points we will cover in this video article
- Service scheduling in Dynamics 365 for Customer Service is deprecated
- The new experience lists the entities as follows, as compared to the legacy experience
Service scheduling in Dynamics 365 for Customer Service is deprecated
- The existing service scheduling functionality is deprecated and will be removed in a future major release.
- The new scheduling experience, built atop Universal Resource Scheduling (URS), is now available on the Unified Interface.
- Existing service scheduling users will be provided advance notice for a timebound migration to the new scheduling capabilities.
- With the Customer Engagement apps version 9.1 release, the new scheduling experience can be enabled from the Customer Service Hub sitemap.
The new experience lists the entities as follows, as compared to the legacy experience
| Legacy Scheduling | New Scheduling |
| Facilities/Equipment | Facilities/Equipment, Resources |
| Service | Service, Requirement Groups |
| Resource Groups | Resource Categories |
| Sites | Organizational Units |
| Business Closure | Business Closure |
| Service Calendar | Schedule Board |
| Service Activity | Service Activity |
References
- https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/v8/dynamics-365-app-outlook-user-s-guide-v8/
- https://technet.microsoft.com/library/dn946901.aspx
- https://docs.microsoft.com/en-us/dynamics365/get-started/whats-new/customer-engagement/new-in-version-9
- https://docs.microsoft.com/en-us/dynamics365/get-started/whats-new/customer-engagement/new-in-version-9-for-developers
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