What is Microsoft Power Virtual Agents?

Abhishek Dhoriya

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It is an continuation video article of our Microsoft Power Platform introductory course for Beginners series? Where we will learn about What is Microsoft Power Platform? This is an short introduction about Microsoft Power Virtual Agents. Well officially as per Microsoft

What is Microsoft Power Platform?

“The Power Platform is a low code platform that enables organizations to analyze data, act on it through applications, and automate business processes. It allows everyone, from the professional developer to the frontline worker, to participate in driving better business outcomes by building apps.”
Microsoft Power Platform

What is Microsoft Power Virtual Agents?

Respond rapidly to your customer and employee needs—at scale—using intelligent chatbots built with Power Virtual Agents. No coding required.

This is a new addition to the Microsoft Power Platform. Virtual Agents are the bot building services provided by Microsoft for business users.
Respond rapidly to your customer and employee needs—at scale—using intelligent chatbots built with Power Virtual Agents. No coding required.
Power Virtual Agents are also integrated with the other tools within the Microsoft Power Platform such as Power Automate.

Microsoft Power Virtual Agents Overview

This is a new addition to the Microsoft Power Platform. Virtual Agents are the bot building services provided by Microsoft for business users.
Using this, the users can build a virtual chat agent from scratch without having to write a single line of code. All the integration and logics can be implemented in the graphical user interface of the Power Virtual Agents portal.
Power Virtual Agents can handle the entire chatbot development life cycle, starting from the dialog creation to the deployment of the virtual agent to a channel like Slack, Skype, Teams, etc.
This service is also integrated with the other tools within the Microsoft Power Platform such as Power Automate. Based on the user’s replies, the virtual agents are capable to trigger any workflow from the Power Automate and get the job done as intended.
You can also build a FAQ bot by using the QnA Maker and deploy your bots to any channels that you need. Finally, we can also use adaptive cards in the bot to make the user interface more intuiting and easier to understand.
The license cost of Power Virtual Agents is 1000 USD per month for every 2000 sessions.

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