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Managing Multi-Channel Sales with Dynamics 365 OmniChannel Engagement

Are you seeking ways to enhance customer satisfaction, reduce complaint rates, and minimize operating costs associated with phone usage? Look no further than Dynamics CRM/365 suite, featuring a groundbreaking solution that supersedes the renowned “USD – Unified Service Desk” and embraces the Cloud! Microsoft introduced the Channel Integration Framework some time back, and its significance is more apparent now than ever. This framework serves as comprehensive support, enabling omnichannel customer service delivery. This service cloud eliminates the need for deploying traditional contact centers with outdated infrastructure or operating systems. Unlike the Unified Service Desk, which imposed certain minimum requirements, this […]

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