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Finance | Project Oper...
Task management: Onboarding/Offboarding/Transitions
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Finance | Project Oper...
Organisation Setup: Excel add-in
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Finance | Project Oper...
Multiple segments in a journey
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Finance | Project Oper...
Release wave 2 2024 – Customer Insights – Journeys
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Multiple segments in a journey

You can now have multiple segments to start a journey in Dynamics 365 Customer Insights - Journeys.

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August update of release planner for Customer Insights – Journeys

Not too long ago I did the release wave 2 post for Customer Insights – Journeys, and I thought that would be most of the things we were getting until March. This post shows how wrong I was, and I’ve never been more happy to be wrong! The release p...

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The final death of Outbound

We’ve all known the time would come when Outbound was deprecated, but the exact date hasn’t been public, until now! June 30th 2025 is the last day Outbound will be in Customer Insights – Journeys! If you or your customers are still using Outbound,...

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Release wave 2 2024 – Customer Insights – Data

Release wave 2, 2024 introduces new features for Customer Insights - Data until March 2025. Key highlights include Delta Lake format for faster insights, automated segment and measure management, Microsoft OneLake and Dataverse integration, and ge...

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Release wave 2 2024 – Customer Insights – Journeys

Release wave 2 2024 brings exciting updates including Copilot customization, journey creation, campaign management, and email branding. Additional features like vanity domains and lead scoring enhance customer experience. With the promise of more ...

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Microsoft Dynamics 365 Sales and Customer Insights Certifications Retirement: What...

Microsoft is retiring mb-210, mb-220, and mb-260 Dynamics 365 certifications and introducing Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate.

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Lists in emails in Customer Insights – Journeys

In Dynamics 365 Customer Insights - Journeys, users can list various items in an email as long as they are registered in Dataverse. This can include different insurances, contact names, purchased products, event passes, and registered event names.

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MB-260 Identify capabilities and limitations for scheduled refreshes

In previous posts, we’ve gone through incremental updates for our data, data which is updated when there’s a change to them. Now let’s look at scheduled refreshes. Scheduled refreshes automatically update ingested data sources in unified customer ...

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