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Dyn365 BC On-Prem Subscription License Error

Dynamics 365 Business Central Forum

Darren Lim asked a question on 9 Nov 2018 8:45 AM

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Suggested Answer

Hi All,

We have a customer using Dyn365 BC On-Prem Subscription License on Azure.

After uploaded the license via Development Environment successfully, we can't login the system.

We got the error of "The License Information is Not Valid".

Is it Microsoft License error or there is different setting for the license or instance since this is Dyn365 BC On-Prem Subscription License on Azure?

.

Thanks.

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Suggested Answer

I think there’s a problem in the license file. Is it enabled for D365BC?

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Darren Lim responded on 9 Nov 2018 6:47 PM

Hi Stefano,

Thanks for your reply.

May I know what did you mean enabled for D365BC?

Basically, this is a new customer who just bought Dyn365BC On Prem Subscription License and its hosted on Azure VM.

Aft uploaded the license successfully, but we cannot login the system at all. Was prompted error license information invalid.

We not sure is it due to Microsoft license error or there are extra setting.

Your advise is much appreciated.

Thanks.

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Suggested Answer

I mean to check on PartnerSource that the license for this customer is for D365BC. Maybe check also the license detail file (TXT).

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Darren Lim responded on 10 Nov 2018 2:37 AM

Hi Stefano,

Yes, the license is D365BC as the screenshot.

Is there any setting to be done when we download the license from PartnerSource? Or is there any setting to be done specially for Subscription License on Azure?

I am also suspecting it is due to Microsoft License Error. 

Thanks.

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Suggested Answer

No other settings. I suggest to contact MS, maybe there’s a problem in the license file generation.

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Darren Lim responded on 10 Nov 2018 2:50 AM

Hi Stefano,

Okay, we will contact Microsoft.

Meanwhile, Dyn365 BC On Premise Subscription Fees is cheaper is hosted on Azure.

But how does Microsoft verify that the system is truly hosted on Azure? Any idea?

Thanks.

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Wima responded on 27 Nov 2018 12:33 PM

Hi Darren,

Have you got an answer from Microsoft, because We have exactly the same issue with one of our customers.

Thanks for your reply

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Dionisis Poulis responded on 30 Nov 2018 12:49 AM
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Hi Daren, I think that the issue is solved with Cumulative update 1. Have you tried it?

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Darren Lim responded on 1 Dec 2018 9:31 AM

Hi All,

Yes, this was resolved. B4 CU1 was released, Microsoft generated another license file for me.

Now with CU1, this issue is no more.

Thanks.

Reply
Suggested Answer

I think there’s a problem in the license file. Is it enabled for D365BC?

Reply
Suggested Answer

I mean to check on PartnerSource that the license for this customer is for D365BC. Maybe check also the license detail file (TXT).

Reply
Suggested Answer

No other settings. I suggest to contact MS, maybe there’s a problem in the license file generation.

Reply
Dionisis Poulis responded on 30 Nov 2018 12:49 AM
Suggested Answer

Hi Daren, I think that the issue is solved with Cumulative update 1. Have you tried it?

Reply

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