CRM as a Process provides tips on Microsoft Dynamics CRM for mid-sized businesses, focusing on the area of business processes and workflow integration. Eli Stutz is Head of Knowledge and Collaboration for PNMsoft, a Microsoft technology-based BPM vendor.
One of the major concerns for CRM customisation projects is: what is the ROI going to be? Are we getting involved in a high-cost, low output project, or is this a quick win that will save our company enormously. That's why we've put together a quick ROI calculator to give you an initial idea of what approximate return on investment you can expect to see for a CRM project that involves an intelligent workflow solution.
Click here to try the CRM ROI Calculator
We'd be happy to get any feedback you have on the calculator.
Thanks and enjoy!
Head of Knowledge and Collaboration, PNMsoft
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